Refund Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned once opened.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Subscription Cancellations
To cancel a subscription or auto renew please contact support@mullein.com and we will stop the subscription the same day so make sure give us a 24hr notice before the payment is due to come out.
If you notify us of the cancellation in under 24hrs of the next payment due date that payment will proceed and will be the last payment and the next months payment will be cancelled.
You will receive a email notifying you that a subscription payment is due to come out in a certain amount of days.
Items not applicable for return
Any item not in its original condition, is damaged or has missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Returns and Refunds (if applicable)
For returns and refund please contact support@mullein.com or contact or use our customer chat on the website and provide us with your:
Order number
A small reason for why you would like a return and one of our staff members can provide you with a solution.
For more information
Email the customer care team
support@mullein.com
We would require you to contact us when you have shipped your item and let us know you are awaiting a refund.
Please send a picture of the shipping receipt and of the package as we will be able to process your refund faster.
Depending on the country you are shipping from, items shipped to the UK or US can take up to 14 days so please allow 14 days so we have time to receive your return. Once we have it we will process your refund the same day and you should see it reflected in your bank between 2-5 days.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@mullein.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@mullein.com
Gifts
If the billing address and shipping address is different we may ask for extra identification to avoid fraudulent charges.
if the product is sent directly to the gift receiver and they want to return it, they will need to contact support@mullein.com or message our live chat on our website and we can help you.
You will be responsible for paying for your own shipping costs for returning your item.
Delivery costs are non-refundable. If you are granted a refund, the cost of delivery will not be refunded.
Exchanges
If you are looking to exchange items please contact support@mullein.com or message our live chat on our website.
you will need to return the item to us and if there is a price difference we may have to go through the return and refund protocol.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, we advise you to use a track-able shipping or purchasing shipping insurance. As we don’t guarantee that we will receive your returned item. and we can only process a refund when we receive the returned item.
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